Welcome to Veyrix (“we,” “our,” “us”). This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are handled for products and services purchased from https://veyrix.in.

By placing an order with us, you agree to this policy.

1. Order Cancellation

a) Cancellation Before Dispatch

  • Orders may be cancelled before dispatch or installation scheduling.
  • To request a cancellation, contact us immediately via email or phone.
  • If cancelled before dispatch, a full refund will be initiated.

b) Cancellation After Dispatch

  • Orders cancelled after dispatch may be subject to:
    • Shipping charges
    • Handling or restocking fees
  • Refunds (if applicable) will be processed after the product is returned and inspected.

2. Returns & Refunds (Products)

a) Eligibility for Returns

You may be eligible for a return or refund if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of delivery
  • The product is unused and returned in its original packaging with all accessories

b) Non-Eligible Returns

Refunds or returns are not applicable for:

  • Products damaged due to improper use, installation, or negligence
  • Normal wear and tear
  • Products installed or altered by unauthorized personnel
  • Customized or special-order products
  • Software, licenses, or digital services (if applicable)

3. Installation & Service Cancellation

  • Installation or service appointments can be cancelled or rescheduled by informing us at least 24 hours in advance.
  • Late cancellations or no-shows may be charged a service or visit fee.
  • Once installation or service has been completed, no refunds will be provided.

4. Refund Process

  • Approved refunds will be processed using the original payment method.
  • Refund processing time is typically 7–10 business days, depending on your bank or payment provider.
  • Shipping and installation charges are non-refundable, unless the issue is due to our error.

5. Replacement Policy

  • In case of manufacturing defects, we may offer a replacement instead of a refund, subject to inspection and warranty terms.
  • Replacement timelines depend on product availability.

6. Warranty Claims

  • Products are covered under the manufacturer’s warranty, where applicable.
  • Warranty claims must be handled as per the warranty terms provided with the product.
  • This policy does not override manufacturer warranty conditions.

7. Payment Disputes & Chargebacks

  • Customers are requested to contact us first to resolve any payment-related issues.
  • Unauthorized chargebacks may result in account suspension or legal action, as permitted by law.

8. Policy Updates

Veyrix reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Changes will be effective once posted on this page.

9. Contact Us

For cancellation, return, or refund requests, please contact us:

Veyrix
Website: https://veyrix.in